Shipping Policy for Hydrojug
Order Processing
Hydrojug carefully processes most orders within 1-3 business days after payment confirmation. During major holidays or special promotional events, processing times may extend beyond this window.
Shipping Timeline
Once your order departs our facility, standard transit to your Canadian address generally takes 7-12 business days. Factors such as your location, customs clearance, carrier schedules, weather disruptions, and other unforeseen events can affect delivery times.
Shipping Charges
Shipping fees vary depending on your order details and are calculated automatically at checkout. The precise shipping cost will be clearly displayed before you finalize your purchase.
Shipment Tracking
After shipment, Hydrojug provides tracking information. Please allow some time for tracking updates to activate before monitoring your package’s progress.
Order Cancellations
You can cancel your order within 12 hours of placing it. To request cancellation and prevent your order from entering the shipping process, contact Hydrojug immediately at gregoryjackson699807@outlook.com.
Returns and Refunds
Hydrojug accepts returns within 14 days after delivery. Customers cover return shipping costs unless the product is damaged, defective, or incorrect upon arrival.
After we receive and inspect your returned items, refunds will be issued within 5-10 business days.
Additional Information
- All estimated delivery times may be impacted by factors outside of Hydrojug’s control, including customs processing, carrier delays, and severe weather.
- Shipping and processing times can be longer during holidays or special events.
Contact Us
For questions about your shipment or this shipping policy, please reach out to Hydrojug at gregoryjackson699807@outlook.com. We are happy to assist you.